Effective date: July 14, 2026
The Wild Phase (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a quotation, contact us, or book wildlife safari and travel services.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details, such as your name, email address, mobile number, city, and postal address.
- Travel details, such as destination preferences, travel dates, group size, age information, accommodation preferences, and special requests.
- Booking information required by forest authorities, hotels, transport providers, guides, or other service partners, which may include government-issued identification details where legally or operationally necessary.
- Communication records, including enquiries, feedback, testimonials, emails, and WhatsApp conversations.
- Transaction and payment-status information. Payments may be processed by banks or third-party payment providers; we do not intend to store complete card or banking credentials on this website.
- Basic technical information, such as IP address, browser type, device type, referring pages, and cookie or analytics data.
2. How We Use Information
We may use personal information to respond to enquiries, prepare quotations, create itineraries, process bookings, coordinate safari permits and travel services, provide customer support, send service updates, prevent fraud, maintain records, improve our website, and comply with legal obligations.
3. Consent and Fair Processing
We seek to collect only information reasonably required for a stated purpose. By voluntarily submitting information or asking us to arrange a service, you authorize us to use and share the necessary details for that purpose. Where consent is the basis for optional communications, you may withdraw it by contacting us.
4. Sharing of Information
We may share necessary information with forest and park authorities, hotels, resorts, transport operators, safari vehicle providers, naturalists, guides, payment providers, technology vendors, professional advisers, and government or law-enforcement authorities where required. These parties may process information under their own policies and legal obligations. We do not sell personal information.
5. Cookies and Analytics
Our website may use essential cookies and limited analytics technologies to operate forms, remember preferences, understand site usage, and improve performance. You can manage cookies through your browser settings, although disabling essential cookies may affect site functionality.
6. Data Retention
We retain information only for as long as reasonably necessary for enquiries, bookings, customer service, accounting, dispute resolution, legal compliance, and legitimate business records. Retention periods may vary depending on the type of record and applicable requirements.
7. Data Security
We use reasonable administrative and technical safeguards to protect information. However, no website, email, messaging service, or electronic transmission can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through unsecured channels.
8. Your Choices and Rights
Subject to applicable law, you may request access to or correction of your personal information, ask us to erase information that is no longer required, withdraw consent for optional processing, or raise a privacy grievance. We may need to verify your identity before acting on a request and may retain information where law or an active booking requires it.
9. Children’s Information
Bookings for minors must be made or authorized by a parent or lawful guardian. A guardian should provide only the information necessary for permits, accommodation, safety, and travel arrangements.
10. Third-Party Links
Our website may link to maps, social media, payment services, or third-party travel websites. Their privacy practices are controlled by their respective operators, and we encourage you to review their policies.
11. Policy Updates
We may update this policy when our services, technology, or legal obligations change. The revised version will be posted on this page with an updated effective date.
12. Contact and Privacy Grievances
For privacy questions or requests, contact The Wild Phase at thewildphasecare@gmail.com or +91 8459965894. Our address is 303, Siddhivinayak Bhakti, Plot No. 190I & 190J, Ulwe, Navi Mumbai – 410206, Maharashtra, India.
This starter policy is provided for website publication and should be reviewed by a qualified legal professional as the business, payment process, and applicable requirements evolve.